Yes! But these must only be used in designated areas. Personal umbrellas to provide sun shade are also permitted. Please avoid blocking crowd access points.

Mostly, yes! We have worked hard with our dedicated access team to continue to improve and we work to be as inclusive as possible for all our guests, however, please be aware that this event does take place on grass in an outdoor environment; adverse weather conditions can affect the ground. We will be providing designated accessible facilities. Please feel free to contact the access team to discuss any specific requirements: access@lucuslive.com

Yes! Customers are required to purchase a ticket for themselves; and then can apply for a carer’s ticket when tickets go on sale. Please note that requests may take up to 7 days to process; and a deadline for application will be advertised on our social media. After this date carers are welcome to attend but will need to purchase a ticket; subject to availability.

No but Sundown is in the heart of the public transport network of Richmond. There is local bike parking. Please also see Travel / Public Transport / Green travel alternatives.

A 500ml unopened water bottle may be bought into the venue; you may bring your own plastic reusable bottle as well, please note these may be required to be emptied at security checks. We provide at least one water point for guests to refill their bottles. We do allow a personal amount of snacks and a soft drink for young children. All other food and drink must be purchased once inside. Please note, that re-entry is not permitted. For a taste of what is on offer from our awesome food vendors, please see What food is available? or check out our social media. For specific dietary requirements, please contact our access team: access@lucuslive.com.

Yes! We provide at least one water point for guests to refill their bottles and free drinking water is available at the bar.

We do not allow any glass bottles over 30ml; items larger than this will be confiscated and we are unable to return these.

No, unfortunately pets are not permitted; for information about highly trained assistant animals please contact our access team at access@lucuslive.com.

Guests are not permitted to re-enter once they have already scanned in for the day.

Travel by Train, Overground and Underground - Richmond Station is located 0.5 miles away from Old Deer Park.

Travel by Bus - Richmond is well covered by bus routes, Old Deer Park has a bus stop on site served by bus number 490.

If you have any travel concerns or questions, please contact us at customer@lucuslive.com.

Our delicious street food vendor options include burgers, pizza, jacket potatoes, hot dogs, slushies, ice cream and more - please check social media for menus and updates. For dietary requirements, please contact access@lucuslive.com

Sundown is a family event; all ages are welcome! Please be advised that our bar staff are trained to Challenge 25. There may also be some restrictions on activities such as rides.

On site will be a range of portable toilets for our guests, with disabled toilets available for customers with additional needs. If you have any specific requirements please contact access@lucuslive.com

All up to date running times will be made available on our social media.

By purchasing or using a ticket to Sundown Country Festival, Richmond, you agree to these Entry Terms & Conditions, together with the terms of the authorised ticket agent.

Tickets

• A valid ticket is required for entry. Tickets are non-refundable and non-transferable except where expressly permitted by the Promoter.

• Tickets purchased from unauthorised sellers or agents may be invalid and admission may be refused.

• Tickets must be kept safe and may be checked on entry and throughout the Event.

• The Promoter reserves the right to cancel tickets obtained fraudulently or in breach of these terms.

Age & ID

• Under-18s must be accompanied and supervised by an adult.

• Valid photographic ID may be required on entry. Only original documents will be accepted; photographs or copies are not valid.

• A Challenge 25 policy operates at the Event. Valid ID is required to purchase or consume alcohol.

Security & Prohibited Items

• All attendees are subject to security searches of their person, bags and belongings. Refusal to comply may result in refusal of entry or ejection without refund.

• Prohibited items include, but are not limited to: illegal drugs and associated paraphernalia, weapons, glass, fireworks, flares, aerosols, gas canisters, smoke devices, drones, laser devices, large umbrellas, furniture, gazebos, amplification equipment, air horns, and any item considered dangerous or inappropriate by the Promoter or security staff.

• Food and drink may not be brought into the Event, with the exception of one sealed bottle of water up to 500ml. Reasonable quantities of food required for medical or dietary reasons may be permitted with prior approval.

• Assistance dogs are permitted; other animals are not.

• Moshing, crowd surfing, climbing on structures or the surrounding landscape, and anti-social or threatening behaviour are prohibited.

Entry & Conduct

• The Promoter reserves the right to refuse admission or eject anyone who breaches these terms, behaves in a threatening, abusive or anti-social manner, is believed to be under the influence of alcohol or drugs, refuses a security search, fails to provide appropriate ID, or otherwise presents a health, safety or licensing concern.

• There are no pass-outs or re-admissions after entry.

• All attendees must follow instructions from the Promoter, security, stewards and Event staff.

• No smoking is permitted in designated no-smoking areas.

• Please report any suspicious behaviour or packages immediately to Event staff.

Event Changes & Refunds

• The Promoter reserves the right to change the advertised artists, attractions and performance times without notice. Tickets are for the Event as a whole and not for any particular artist.

• Changes to individual artists or performance times will not normally constitute a Material Alteration or entitle ticket holders to a refund.

• In the event of cancellation, postponement or a Material Alteration, refunds will be handled in accordance with the terms and conditions of the authorised ticket agent.

• No refunds will be provided for poor weather, late arrival, refusal of entry, ejection, or changes to individual performances.

• The Promoter accepts no responsibility for personal travel, accommodation or other costs incurred in connection with the Event.

Photography, Recording & CCTV

• CCTV may operate throughout the Event for safety and crime prevention purposes.

• By attending, you consent to being photographed, filmed and recorded as part of the audience and to such recordings being used by the Promoter for promotional and other lawful purposes.

• Professional photography, audio recording, filming or transmission for commercial purposes is prohibited without prior permission.

Accessibility

• The Promoter offers one free Personal Assistant ticket for eligible ticket holders with access requirements, subject to supporting documentation and availability.

• Please contact the Promoter in advance of the Event to discuss accessibility requirements.

General

• The Event is subject to the relevant licence and applicable laws and regulations.

• The Event takes place outdoors. Please wear suitable clothing and footwear and be aware that weather conditions may affect ground conditions.

• Strobe lighting, lasers, smoke/haze and other special effects may be used.

• The Promoter accepts no responsibility for loss or damage to personal belongings.

• The Promoter reserves the right to update these Terms & Conditions. Any updates will be published on the Event website.

• These Terms & Conditions are governed by the laws of England and Wales, with disputes subject to the jurisdiction of the courts of England and Wales.

We would love to welcome new and exciting elements to join our festival; if this is you, please email contact@lucuslive.com

Doors will open at mid-day and the event will finish at approximately 10:30pm.

We are pleased to welcome guests to enjoy entertainment from our partners - please see social media for up to date information on who / what will be joining us at which event.